Last updated: date at launch: NEEDS REVIEW
This page explains how payments work for Built by Hill Coaching online coaching. It’s a summary. Your signed coaching agreement and Billing, Renewal and Cancellation Addendum have the full terms for your package.
Prices
Prices aren’t listed on this website. Pricing depends on your package and is covered on your free consult.
Before you pay, you’ll review your price, payment schedule, contract term, renewal terms, cancellation procedure and refund policy, and you’ll sign to confirm you’ve reviewed them.
How billing works
- Coaching is billed monthly.
- Payments are charged automatically to the payment method you set up when you join.
- Payments are processed by Stripe through the Trainerize coaching app. You never enter card details on this website, and this website never stores them.
Automatic renewal
Your coaching renews automatically every month on your start date, at the price of the package you chose, until you cancel.
These renewal terms are disclosed clearly before you purchase, along with how to cancel.
Commitment
Coaching packages come with a commitment of 3 months, 6 months or 1 year. You choose the term when you sign up, and the monthly price is the same whichever term you choose. Your commitment is spelled out in your coaching agreement before you pay.
Leaving early: if you need to stop before your commitment ends, you pay 50% of the remaining months in your term. For example, if you leave with four months left, you pay for two of them.
After your commitment: once your initial term is over, coaching continues month to month until you cancel. The same cancellation rules apply.
How to cancel
Email builtbyhillcoaching@gmail.com at least 72 hours before your next billing date. Earlier is always fine.
If the law requires another way to cancel, such as an online option, that method will be provided.
what happens after you cancel. Does coaching continue through the end of the month you’ve already paid for? And what happens if the cancellation email arrives less than 72 hours before billing? (NEEDS REVIEW)
Failed payments
- If a scheduled payment fails, you may get a notice asking you to update your payment information.
- You have a 3-day grace period to fix it.
- If your account stays significantly past due, coaching may be paused until it’s resolved, as allowed by law and your coaching agreement.
Refunds
This is a summary of the Refund Policy you review and sign when you enroll. Coaching involves significant preparation, programming and individualized work, so:
- Once your coaching period has begun and services have been made available, payments are generally non-refundable. That includes choosing not to participate fully, skipping workouts or check-ins, or not using the resources available to you.
- Before coaching begins: if you cancel before coaching has started and before individualized programming or substantial preparation has been completed, Built by Hill Coaching may, at its discretion, provide a partial refund. Any work already completed on your behalf may be deducted.
- Medical or extraordinary circumstances: requests related to a documented medical condition, serious injury or other extraordinary circumstance are reviewed individually. Depending on the situation, Built by Hill Coaching may offer a program pause, a coaching credit, a transfer of unused services or a partial refund. Approval isn’t guaranteed and is decided case by case.
- Results: no specific physical, performance, weight-loss, body-composition or health outcome is guaranteed, and not getting the result you hoped for doesn’t by itself qualify you for a refund.
- Missed or unused services: no refunds or credits for missed workouts, missed check-ins, unanswered messages or unused resources while coaching remains available to you.
- If Built by Hill Coaching ends the coaching relationship, any refund or credit for unused prepaid services is determined by the circumstances and your coaching agreement.
Where a refund is required by law, it will be processed within the time the law requires.
Pausing coaching
Coaching can’t be paused for travel or vacations. Your program adjusts around the trip instead, and staying on track while you travel is part of what you’ll learn in coaching.
For a documented medical condition, serious injury or other extraordinary circumstance, email builtbyhillcoaching@gmail.com: a pause, credit or transfer may be offered case by case, as described under Refunds.
Price changes
Any change to your monthly price will be communicated to you as required by your coaching agreement and applicable law. A recurring price won’t be presented as fixed if it’s going to change without proper notice.
Your rights
Nothing in these policies limits any cancellation, refund or other consumer rights that can’t legally be waived. Where Illinois law applies, your contract is handled in line with the Illinois Physical Fitness Services Act and other applicable law.
Questions
Email builtbyhillcoaching@gmail.com. Related pages: Fitness and medical disclaimer · Privacy policy · Terms of use
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