Online coaching FAQ: straight answers before you apply

It depends on the package you choose, and I go over pricing on your free consult.

We’ll talk through the four coaching packages together so you can pick the one that fits your goals. Payments are monthly and automatic, and you’ll see your price, renewal terms and cancellation policy before you sign up.

Yes. When you sign up you choose a 3-month, 6-month or 1-year commitment, and the monthly price is the same whichever one you pick.

Billing is monthly and automatic on your start date. To stop at the end of your commitment, email me at least 72 hours before your next billing date. If you need to stop before your commitment ends, you pay 50% of the months you have left. Once your commitment is over, coaching continues month to month until you cancel. Full details are on the billing and cancellation page.

No. I build your program around the equipment you have, whether that’s a full gym, a few dumbbells at home or mostly your bodyweight.

If you do have a gym, great. We’ll use it.

Yes. Home programs are built the same way: around your goals and the equipment you actually have.

If your setup changes, like a new gym membership or a move, tell me and I’ll adjust your program.

Yes, and it’s set up around what works for you. Some clients just want their macros and fill in the meals themselves. Others want every meal planned out, right down to the times they eat.

It’s never a rigid plan. A common setup gives you portion targets for each meal with a list of options, so you can mix and match foods and not get bored. For example, lunch might be 100 grams of lean meat, 100 grams of a green vegetable and 100 grams of fruit, and you choose which ones from your list.

The Evolution adds help with grocery shopping and meal prep, plus weekly nutrition habit reviews.

Nutrition coaching is general education, not medical nutrition therapy. If you have a medical condition or need a clinical diet, I’ll refer you to a doctor or registered dietitian.

confirm meals are part of The Foundation too (program details list it as training only): NEEDS REVIEW

Yes. If you’d rather work from numbers, you can get your own calorie and macro targets and fill in the meals yourself.

Nutrition guidance covers macronutrients (protein, carbs and fats), portions and fueling your training, set up around your goals and how much structure you want.

confirm The Foundation includes nutrition guidance too: NEEDS REVIEW

It depends on your package: monthly, every two weeks or weekly.

• The Foundation: monthly
• The Build: bi-weekly (every two weeks)
• The Evolution: weekly
• The Performance: weekly

Check-ins happen in the Trainerize app. You’ll share how your training, food, sleep, energy and stress went, and I’ll review it, send feedback and adjust your plan.

I reply within 12 to 24 business hours, depending on your package.

• The Foundation: within 24 business hours (workout questions)
• The Build: within 24 business hours
• The Evolution: priority replies within 12 to 24 business hours
• The Performance: within 24 business hours

Coaching messages aren’t for emergencies, and messages sent on weekends or holidays may wait until the next business day.

Yes. The Foundation and The Build both work well for beginners.

Your program comes with exercise demonstrations and video tutorials, and I modify movements to match your fitness level. If you’d like more support while you learn, The Build adds check-ins every two weeks and more feedback. If strength training feels intimidating, you’re not alone, and that’s exactly where we start: proper form, one step at a time.

Yes. The Performance is built for runners and endurance athletes, from a first 5K to a full marathon.

It also covers HYROX, obstacle-course races like Tough Mudder, and strength and conditioning for triathletes. I’m a marathon runner myself, so if you’re looking for an online marathon training coach who also gets strength training, that’s me.

Tell me about it on your application, and I’ll modify your program around your injuries and limitations.

Before your program starts, you’ll complete a pre-exercise health screening. I’m a personal trainer, not a medical provider, so depending on your situation I may ask you to get clearance from your doctor first. If something comes up during coaching, tell me right away so we can adjust.

Coaching doesn’t pause for travel, but your program adjusts around it.

A hotel gym, a bodyweight session or a few planned rest days: we’ll make it work. Learning to stay on track and keep healthy habits while you travel is part of what I’ll teach you along the way. The Evolution also includes strategies for holidays, vacations and social events.

Email me at builtbyhillcoaching@gmail.com at least 72 hours before your next billing date.

Coaching renews monthly on your start date, so the 72 hours count back from that date. Once your coaching period has started, payments are generally non-refundable; documented medical or extraordinary circumstances are reviewed case by case. Full details are on the billing and cancellation page.

Through the Trainerize app on your phone.

Each workout comes with exercise demonstrations and video tutorials, and you log your weights, reps and personal records as you go. Your check-ins and messages with me live there too.

Trainerize, a coaching app on your phone.

It’s where you’ll find your workouts, exercise demo videos, check-ins, progress photos and messages with me. You’ll get access once you’ve signed up.

I read your application, and if you’re ready to start, you can book your free consult right away on the next screen.

Here’s the full path from there:

1. Have your free consult, a 30-minute Zoom call. We talk through your goals and pick a package.
2. Choose your package and set up your monthly payment.
3. Sign your coaching agreement.
4. Complete your health screening and intake questionnaire.
5. Get access to the Trainerize app.
6. Get your custom program, and coaching begins.

Not ready yet? That’s okay. Your application still comes to me, and I’ll be here when the timing is right.